Customer support is one of the major separation factors in any service type business. Don't give up one of the major areas for your company to excel in to an outsource service provider that doesn't realize how important it is to take great care of your customers.

Mikrotec has spent years building a strong dependable ISP technical support desk for ISP's all over the nation to depend on. We are now entering the hosting arena with the same strong training, customer orientated answers, and professional approach we have given to ISP's, but now our highly affordable service is designed specifically for web hosting providers.

Currently we provide support for web hosting companies via their preferred trouble ticket system. Although we have plans to offer live chat and phone support in the future we currently do not feel we have enough experienced and/or properly trained service technicians to provide those services at the level we are known for in a live environment.

With that said we will login to the trouble ticket system you provide and answer open tickets in a timely manner, with language that your customers can understand. Our goal at Mikrotec is to keep your customers happy and continuing to use your service.

Mikrotec provides several different pricing plans and levels of service to fit your needs. All of our plans can cover are designed for 24/7 coverage, but other plans with less coverage can be arranged on a case by case basis. Because our advanced systems and flexible plans we can tailor packages to be cost effective for any type or size or style of Hosting Company.

Per Ticket: The per ticket plan you can have unlimited servers, domains, or clients with 24/7 coverage. We will support everything on the customer support list and charge you per prepaid trouble ticket. Please review the standard pricing below.

Per Domain: The per domain plan will cover a unlimited servers, support tickets, and clients with 24/7 coverage. We will support everything on the customer support list and charge you per hosted domain (or sub-domain). Please review the standard pricing below.

All plans must be purchased on a prepaid bases. The domain plan covers an entire domain (or sub-domain) for one calander month.

Per Server: The per server plan you can have unlimited support tickets and clients, but have a limited amount of domains per server we allow, this plan has 24/7 coverage. We will support everything on the customer support list and charge you per server. Please review the standard pricing below.