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Web Hosting Provider's End User Support...


Just like in any service type business customer satisfaction is a major deciding factor in gaining additional customers as well as keeping your current ones. At Mikrotec we understand this and will keep customer satisfaction on the for front of our minds as we provide technical support to your customers.

Below you will find a list of items we currently support. If you can not find something you would like us to support please contact as we are very flexible and can help in supporting those items for you as well. If you are not looking for end user support, but need administration help please click here.






End User Supported Items...


Control Panels: Control panel systems we will support.

  • Cpanel/WHM
  • Ensim
  • H-sphere
  • Helm
  • Hosting Controller
  • Plesk
  • WebCP

General Customer Service: We will provide support in the following general areas regarding web hosting.

  • Account Creation / Maintaince
  • Domain Name Pointing
  • FTP'ing
  • Sub-domains
  • Quota, Logs, and Statistics

HTML Help: We will offer limited support in this area, in other words very basic HTML support just like the majorty of web hosting companies would provide.

  • Basic HTML (Example: What should my startup page be named?)
  • Basic Scripts (Example: How do I use formmail?)
  • Basic FrontPage Extentions (Example: How do I activate FrontPage Extentions?)
  • Basic Database (Example: How do I create a MySQL database?)

Mail Server: Modifications of mail setting, account creation, walk through of web mail, setting up email clients, and other like support.

Operating Systems: Support will be provided for the following O/S's

  • Linux
  • *BSD
  • Solaris
  • Microsoft Windows
  • UNIX

Username/Password: We will lookup, reset, and advise customers on their username and/or passwords for FTP, WebMail, email, control panels, etc.

Web Site Security: Provide basic security assistance such as .htaccess, protected directories, SSL, and secure certificates.

-- Sales Phone: 877-202-4433
-- Live Sales Chat
-- hdsales@mikrotec.com
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Client Support: 888-921-2525 --
Fax: 859-225-3298 --
support@mikrotec.com --

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